Frequently Asked Questions
Foam Machinery Common Questions
Get answers to common questions about our foam machinery, manufacturing capabilities, customization options, and service commitment. Manufacturing machinery since 1980.
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About Company
We are a professional manufacturing company with manufacturing experience since 1980 in foam machinery production. We have extensive export experience and offer competitive pricing with direct factory-to-customer service.
- Direct manufacturer - No middleman
- manufacturing since 1980
- Competitive factory pricing
- Full export support and documentation
Order and Delivery
Standard delivery time is 30-35 working days after receiving the deposit. The exact timeline depends on:
- Machine model and complexity
- Customization requirements
- Current production schedule
We will provide a specific delivery schedule in your contract.
We offer flexible payment options:
| Option | Terms |
|---|---|
| Standard | 50% T/T deposit + 50% T/T before shipment |
| Alternative | 50% T/T deposit + 50% L/C at sight |
Other payment arrangements can be discussed for long-term partners.
Products and Selection
To recommend the most suitable machine, please provide:
Required Information:
- Product name and material - EPE/EPS/PS foam, etc.
- Product dimensions - Length x Width x Thickness
- Final product function - Packaging, insulation, food container, etc.
- Production capacity - Daily output requirements
Contact our technical team for personalized recommendations.
Yes! We provide comprehensive documentation:
| Resource | Description |
|---|---|
| Operation Manual | Detailed user guide in English |
| Training Videos | Step-by-step operation demonstrations |
| 3D Drawings | Custom designs based on your requirements |
| Test Videos | Machine testing with your material samples |
We can test your material if available locally and send you demonstration videos.
Trust and Verification
We understand trust is essential for new customers. Here is how we build confidence:
- Business verification - Request our business license and check which certification documents apply to your quoted machine model and destination market.
- Trade Assurance - Use Alibaba Trade Assurance Service to protect your payment throughout the entire transaction
- Factory visit - Welcome to visit our factory in Longkou City, Shandong Province
- References - We can provide customer references from your region
Transaction Process
Here is our complete order workflow:
| Step | Process | Description |
|---|---|---|
| 1 | Requirement Discussion | Confirm machine specifications |
| 2 | Contract Signing | Agree on price, delivery, and terms |
| 3 | Deposit Payment | 50% T/T to initiate production |
| 4 | Production | Factory manufactures your machine |
| 5 | Quality Testing | Machine tested before shipping |
| 6 | Final Inspection | Customer/agent/video inspection |
| 7 | Balance Payment | 50% before shipment |
| 8 | Shipping | Delivery to your location |
| 9 | Installation Support | Engineer guidance or on-site service |
| 10 | Follow-up | Continuous technical support |
Service and Support
Absolutely! We provide 24/7 after-sales support through multiple channels:
- WhatsApp - Instant messaging support
- Skype - Video consultation
- Email - Detailed technical assistance
- Phone - Direct communication with engineers
Our technical team is always ready to help you solve any issues.
Yes! We offer professional on-site service:
What our engineers provide:
- Machine installation and setup
- Production line testing and calibration
- Operator training for your workers
- Troubleshooting guidance
Service cost and travel arrangements are discussed in the contract.
We are available through multiple channels:
| Channel | Contact |
|---|---|
| yuioky@hotmail.com | |
| +86 139 5452 1123 | |
| Skype | Available upon request |
| Phone | +86 139 5452 1123 |
| TradeManager | Online chat on Alibaba |
Factory Address: Longkou City, Shandong Province, China
Still Have Questions?
Our team is ready to help you find the perfect foam machinery solution for your business.